Author Archive for eng. Ilian Iliev

Web based CRM solution – why is it better?


It is available from everywhere 24/7

No matter whether you are on a business trip, meeting outside of the office or working from home. It is always accessible via your Internet connection and from every computer. Just open your browser, log in and focus on your business stuff. This is extremely useful if you travel a lot or have multiple offices.

No installation or configuration steps

How many hours did you spare(or pay to the a tech-guy) the last time when you had to install and configure your CRM solution? Forget the troubles to get it running for every new computer at your office. With web based application you do not need to install or configure anything to your computer. It is right there in your web browser.

OS/platform independent

Are you a Mac user, or you have PC or Tablet? Or maybe you have all of them? Most of the web based application are OS/Platform independent. The only requirement is to have a modern web browser and Internet connection.

Available for mobile

Did I said it is available for a mobile? Yes it is. Right there in your phone browser. I am sure you like the idea to have all your office in your pocket, don’t you?

Your data is safe in the hosting environment

Do you remember the last time when you loose your data due to a power failure, broken equipment or human mistake? Do you remember how much it costs to your business? With web based applications your data is in the save hosting environment. It is obligation to your hosting company to protect and backup your data. You only have to focus on your business.

No viruses and extra security

No need to worry about loosing data after virus infection. Even if your system gets infected your application is safely isolated in the hosting environment. As for the extra security thanks to the SSL encryption the connection between your workstation and the server is protected and no one can intersect the communication and steal your data.

If you think that I have missed something, please feel free to comment.

How a CRM solution will help your business


The 90s Office

I still remember my mother office at the time she was working in one of the biggest construction factories in the country in the 90s. It was a small room with 2 desks and hundreds of folders, catalogs, ordering lists drawing and piles of paper. Even with the strong order and the indexes it sometimes took a valuable amounts of time to find a specific document especially for old, finished and archived projects. Not to mention the process of carrying documents from the one of the factory building to the others. Faxing analyses results to clients and vendors and so on.

As I said it was in the 90s. Now?

Now is a whole new world. Now people will lough at you if you tell them that you keep your business records on paper instead of in electronic format. Now we are in the era of software products when having a CRM like solution is not only handy and useful but also a must.

What is a CRM?

According to Wikipedia CRM “involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support”.
Imagine a software that holds all you contacts, offers, orders and sales. Tracking inventory and materials. All support tickets created by your clients, your team comments and so on. Every aspect of your business process stored and easy to retrieve.

How a CRM solution will help your business?

It will allow to easily find all the data you want. Client contact information or previous order – just a few clicks away. It will allow you to monitor your current materials volumes and easy way to order new supplies. Tracking product status and expected completion and delivery dates.
It is business decision whether you will go with a ready solution with fixed functionalities or you will choose a customizable one that can be developed to cover your entire business process. No matter whether you will choose a ready or custom solution my advice is to look for a web based one.
Check “Why to choose web based CRM solution” if you want to know why.

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